Q3 2017 ISSUE OUT NOW

 

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  • About the issue
  • Our digital journal
The new customer
The customer used to always be right. Now she is your best friend. The change in the relationship with our customers – from transactional servitude to collaborative partnership – has transformed the selling economy. The advent of sharing businesses, a change in the role of brands, and a shift in employee and customer values have led a permanent revolution, facilitated by the rapid penetration of social and digital media. The customer-supplier relationship has altered forever. This is the era of the new customer. It’s time to meet her.
 
Also in this issue
 
Antonio Nieto-Rodriguez – The focus formula
Dr Linda Papadopoulos – The consumer psychologist
Marshall Goldsmith – Your director is your client

 

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Q2, 2017 – The new rules of creativity: Vivek Wadhwa on why innovators must see the future

Q1, 2017 – New world order: Linda Sharkey on how to create global leaders for a changed planet

Q4, 2016 – Smash the system: Don Tapscott shows how blockchain will destroy hierarchies

Q3, 2016 – The trouble with brains: Marshall Goldsmith on how super-smart leaders alienate their teams

Q2, 2016 – Trust me, I’m a corporation: How to make your company more human, with Dan Ariely

Q1, 2016 – The Z Factor: Why the next generation will change the world of work forever

Q2, 2015 – Your health: a double-edged sword

Q1, 2015 – Rewiring business for tomorrow’s world

Q4, 2014 – Viewing risk: threat or opportunity?

Q3, 2014 – A brand new world

Q2, 2014 – Can’t see the wood for the trees?

Q1, 2014 – The phoenix rises again

Q4, 2013 – Our world: a puzzle to solve