For organizations in the midst of today’s polycrisis – the maelstrom of technological, environmental, social and political upheaval that is redefining the world we operate in – there is no choice but to innovate repeatedly. To do so effectively – to make innovation not just an act, but a habit – demands that many leaders prioritize innovation like they have never before. But how?
In this issue’s Focus section, we ask how firms can fail better – reducing unnecessary failiyres and learning the right lessons from the right types of failure. We look at the components needed to make innovation a repeatable and scalable process. We explore how building ecosystems on both the front- and back-end of operations can provide new opportunities to serve customers and deliver great experiences. And we assess what is needed from leaders to take control of emerging technologies and unlock new levels of innovation in the era of generative AI.