Q3, 2022 ISSUE OUT NOW

Armed with digital technologies and the data they generate, businesses have everything they need to understand their customers better than ever. But are organizations making the most of that potential? In this issue of Dialogue, our Focus section looks at how leaders can create truly customer-centric businesses. In the digital era, how can leaders learn to see their businesses from the customer’s perspective? How can they understand their customers’ needs – their jobs to be done, or the outcomes they are seeking – and orient around those requirements to recast their relationship with customers? How can customization create differentiation from the competition? With new technologies creating endless possibilities, we also consider how leaders can more profoundly reimagine their offer to customers. And in a world where so much of business is mediated through an ocean of ones and zeroes, we ask, how are expectations of client relationships changing?

PREVIOUS ISSUES

Q2, 2022 – Transforming work: How to lead in the new era

Q1, 2022 – People as possibilities: Unlocking talent for a new era

Q4, 2021 – The next play: New rules for teams and how to lead them

Q3, 2021 – Inclusive futures: How leaders can pick up the pace of change

Q2, 2021 – Digital leadership: The tech revolution transforming how we work and lead

Q1, 2021 – Sea change: How leaders shape culture for agile success

Q4, 2020 – Looking beyond: The future of healthcare

Q3, 2020 – New frontiers: Mastering the skills for a changing world

Q2, 2020 – The inclusion imperative: Ori Brafman on amplifying employees’ voices

Q1, 2020 – The second wave: Preparing for digital transformation

Q4, 2019 – Borderless leadership: Winning in a world without boundaries

Q3, 2019 – Better leadership: Looking within for the decency factor

Q2, 2019 – Women leaders: The ascent to the top

Q1, 2019 – Agility architects: How to build the agile company

Q4, 2018 – The footloose world: Rapid remedies to the consequences of the footloose world 

Q3, 2018 – The human difference: Ben Pring on making the difference in an artificially intelligent future

Q2, 2018 – Courage in chaos: Lessons from the edge from Kate Sweetman and Shane Cragun

Q1, 2018 – Welcome to Planet Asia: Anil Gupta and Haiyan Wang on winning in the world’s financial centre

Q4, 2017 – Into the wirearchy: Leading from the centre in a volatile world

Q3, 2017 – The payoff paradox: Dan Ariely on why consumers like to work for their purchases

Q2, 2017 – The new rules of creativity: Vivek Wadhwa on why innovators must see the future

Q1, 2017 – New world order: Linda Sharkey on how to create global leaders for a changed planet

Q4, 2016 – Smash the system: Don Tapscott shows how blockchain will destroy hierarchies

Q3, 2016 – The trouble with brains: Marshall Goldsmith on how super-smart leaders alienate their teams

Q2, 2016 – Trust me, I’m a corporation: How to make your company more human, with Dan Ariely

Q1, 2016 – The Z Factor: Why the next generation will change the world of work forever

Q2, 2015 – Your health: a double-edged sword

Q1, 2015 – Rewiring business for tomorrow’s world

Q4, 2014 – Viewing risk: threat or opportunity?

Q3, 2014 – A brand new world

Q2, 2014 – Can’t see the wood for the trees?

Q1, 2014 – The phoenix rises again

Q4, 2013 – Our world: a puzzle to solve