Q1, 2025 ISSUE OUT NOW

As artificial intelligence becomes ever more powerful and more widely deployed in a multitude of business situations, the question of trust is fundamental.

Do you trust AI tools to serve your customers? Are the systems you build around an algorithm ‘competent’ for the use case in question? Is the tool free of bias? Is it reliable, or prone to lurid hallucinations and costly errors? 

And can you persuade critical stakeholders – including employees and customers –to put their trust in AI?

When it comes to trust in AI, leaders may be wise to apply a ‘gut feel’ test – to ask themselves how far they trust AI, and in what circumstances.

Enough to step into an AI-driven vehicle? Enough to entrust AI with your personal savings and investments? Enough to sign the necessary waivers before a medical procedure where the surgeon would rely on AI and robotics?

As this issue of Dialogue explores, leaders’ AI mindset is critically important. The decisions being made about how and where to deploy AI, and the reasons and motivations that underpin those calls, will influence people’s readiness to place their trust in AI.