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customer service

Solving the problem of money

by Chris Budd

Solving the problem of money

Financial services should put happiness … Read more

Categories Finance Tags customer service, financial wellbeing

Chinese hospitality continues to define the future of air travel

by Kirsten Levermore

Accepting a record-breaking eighth consecutive … Read more

Categories Blogs, Innovation Tags air, airline, award, China, customer service

Bring them back: the secrets of customer service excellence

by Dialogue Review

Only companies that grasp … Read more

Categories Blogs, Strategy Tags business, customer, customer service, strategy

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“You cannot blame bad outcomes on AI models. You need governance, explainability and human oversight”
IBM's Deema Alathel, in the Dialogue Interview

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