The UK’s 2019 Top Employers to work for, revealed

2019’s Top UK Employers are revealed at gala dinner in London’s Hilton on Park Lane The global authority on certifying excellence in employee conditions, the Top Employers Institute, has released its list of the UK’s Top Employers to work for in 2019. Assessing participants through a global HR Best Practices Survey, the Top Employers Institute … Read more

We aren’t ready for the future

Confidence in transformational leadership is lacking – yet transformation is the very thing organisations need to survive. Here’s what to do, today   “It’s worrying that confidence in transformational leadership is so lacking – because transformation is arguably the very thing organisations need to survive,” reflects Rialto chief executive, Richard Chiumento. Taking a particular interest … Read more

Chinese hospitality continues to define the future of air travel

Accepting a record-breaking eighth consecutive Skytrax 5-Star Airline Award for quality, general manager of cabin management of Hainan Airlines, Wang Qi, tells Dialogue what it takes to deliver tip-top service at 37,000 ft The trophy cabinet at the headquarters of China’s largest civilian-run airline, Hainan Airlines Holding Co., Ltd, holds more stars than in the sky above Beijing. … Read more

Weave customer experience into organizational fabric

In the new era of peer-to-peer reviews, personal customer experience has the power to make or break brands, writes Graham Lewis Against a backdrop of growing distrust of businesses, governments and other institutions, the consumer has never been less interested in conventional advertising and corporate speak – or more keenly attuned to the reviews of … Read more

How responsive leaders balance old and new

Modern leaders balance old-school and new-school leadership. Here’s how, as explained by Erik Korsvik Østergaard Modern, responsive leaders understand balance. They know when – and how – to balance hierarchy with networks, planning with experimentation, and results-orientation with value-creation. They tread the line between delegation and control. They mix old school and new school leadership styles. … Read more

The Biggest Brands in China are…

With a gargantuan total value of $683.9 billion, Chinese brands are here to stay. WPP and Kantar Millward Brown invite you to meet the top 100 among them As the most definitive and robust ranking of Chinese brands, WPP and Kantar Millward Brown’s BrandZ™ Top 100 Most Valuable Chinese Brands report combines financial data with … Read more