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telecommunications

Telecoms – the perfect storm

by Paul Norman and Sharmla Chetty

MTN Group is taking on … Read more

Categories Blogs, Innovation Tags challenge, MTN, South Africa, storm, telecommunications, telecoms, uncertain

Hotline to ambidexterity

by Liz Mellon

The world is changing. Deutsche … Read more

Categories Blogs, Innovation Tags telecommunications

What lies beneath

by Jon Picoult

Great marketing is soon ruined … Read more

Categories Blogs, Marketing Tags consumer experience, customer experience, telecommunications

“You cannot blame bad outcomes on AI models. You need governance, explainability and human oversight”

IBM's Deema Alathel, in the Dialogue Interview

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