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Focus

Discover our most topical articles

All eyes on outcomes

by Ryan McManus

Selling on the basis of … Read more

Categories Focus Tags customer outcomes, marketing, product development

Earning clients for life

by Andrew Sobel

A new world demands new … Read more

Categories Focus Tags consulting, partnership, relationships

Customization for all

by B Joseph Pine II

Markets are a fiction that … Read more

Categories Focus, Marketing Tags customer centricity

A new relationship

by Rita Gunther McGrath

Transforming your business’s customer relationships … Read more

Categories Focus Tags customer centricity, customer experience, sales

The human capital advantage

by Heather McGowan and Chris Shipley

The pandemic has triggered a … Read more

Categories Blogs, Focus Tags talent

Employment as transformation

by James H Gilmore and B Joseph Pine II

Ditch the outdated view of … Read more

Categories Focus Tags Transformational work

The Gentelligent workforce

by Megan W Gerhardt

Tomorrow’s challenges demand the intelligence … Read more

Categories Focus Tags Multigenerational workforce

The future has arrived

by Michael Canning

Few firms were as prominent … Read more

Categories Focus Tags future of work, hybrid working

Human at heart

by Alexia Cambon

We are entering a historic … Read more

Categories Focus Tags Human, talent

From isolated to all in

by Ryan Jenkins

Loneliness is an invisible threat … Read more

Categories Focus Tags belonging, Loneliness
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The most valuable impact we will make in the future will be to continuously listen, absorb and act conscientiously.

Paul Norman, chief HR officer for MTN, Dialogue Q1 2023​

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