Airlines have no room for complacency

READ THE FULL GRAPHIC VERSION Airlines hold their customers’ lives in their hands and culture is critical to keeping them safe Safety, compliance and reliability are at the heart of my work and underpin everything that United Airlines does. Whether it’s one aircraft or 1,000, safety is our number one concern, for both our passengers … Read more

Promoting psychological safety

READ THE FULL GRAPHIC VERSION ‘Zombie’ leaders destroy trust and fatally undermine inclusion, writes Dan Robertson Over the last decade there has been an important shift in discussions about organizational diversity. For many businesses, diversity – defined as the social and cognitive differences which individuals hold – is no longer the end goal. Instead, the … Read more