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customer centricity

Customization for all

by B Joseph Pine II

Markets are a fiction that … Read more

Categories Focus, Marketing Tags customer centricity

No more false kings

by Philippe De Backer and Juan Gonzalez

Legacy banks must deliver for … Read more

Categories Finance Tags customer centricity

The consumer isn’t always king

by Giles Lury

The ideas, insights and inspiration … Read more

Categories Marketing Tags customer centricity, innovation, product innovation

Treat workers like customers

by Sanyin Siang

A customer-centric mindset should extend … Read more

Categories Blogs Tags column, customer centricity, customer experience, employee experience

A new relationship

by Rita Gunther McGrath

Transforming your business’s customer relationships … Read more

Categories Focus Tags customer centricity, customer experience, sales

The most valuable impact we will make in the future will be to continuously listen, absorb and act conscientiously.

Paul Norman, chief HR officer for MTN, Dialogue Q1 2023​

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