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customer centricity

Becoming frictionless

by Bill Price and David Jaffe
Becoming frictionless

Delivering brilliant customer experience demands … Read more

Categories Marketing Tags customer centricity

Customization for all

by B Joseph Pine II

Markets are a fiction that … Read more

Categories Focus, Marketing Tags customer centricity

No more false kings

by Philippe De Backer and Juan Gonzalez

Legacy banks must deliver for … Read more

Categories Finance Tags customer centricity

The consumer isn’t always king

by Giles Lury

The ideas, insights and inspiration … Read more

Categories Marketing Tags customer centricity, innovation, product innovation

Treat workers like customers

by Sanyin Siang

A customer-centric mindset should extend … Read more

Categories Blogs Tags column, customer centricity, customer experience, employee experience

A new relationship

by Rita Gunther McGrath

Transforming your business’s customer relationships … Read more

Categories Focus Tags customer centricity, customer experience, sales

The secret to great leadership is to synthesize compassion and courage.

Lillian Barnard, ​chief executive, Microsoft South Africa

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