The tech branch: What next for retail banking?

With more than half of all consumer transactions now done digitally, Kirsten Levermore considers what’s next for retail banking [button type=”large” color=”black” rounded=”1″ link=”″ ]READ THE FULL GRAPHIC VERSION[/button] Glass doors swoosh lazily on to the hushed lobby. Lined with counters, desks and squat, square offices, you approach a customer service ambassador for directions. “Good to … Read more

Banking laid bare

Naked Banking reveals how and why your bank is hurting your finances, and what to do about it, finds Kirsten Levermore [button type=”large” color=”black” rounded=”1″ link=”″]READ THE FULL GRAPHIC VERSION[/button] The trip to the bank manager’s office. Might as well be going to the dentist: the pain won’t last as long, and at least you have … Read more

Banking: in pursuit of purpose

The forward-thinking bank-chief Shayne Elliott embodies the power of purpose in commerce [button type=”large” color=”black” rounded=”1″ link=”″ ]READ THE FULL GRAPHIC VERSION[/button] At one time, banking was a simple pursuit based almost entirely on the making of money. Banks would generate income by lending money to consumers at a higher rate than central banks. And … Read more

World given debt lesson

The Western debt burden is restricting its chances of locking in growth, the global head of economics for Societe Generale Corporate & Investment Banking UK has warned Offering a masterclass in global economics, Michala Marcussen contrasted a world in which developed countries normally support developing nations with the reemergence of China. China had until recently … Read more

London’s allure too much for want-away HSBC

  Improved tax position, time zone advantages and world-class talent pool keep Chinese banking giant in UK capital London has dodged an industrial body blow after Chinese banking giant HSBC abandoned its bid to move its headquarters to East Asia. The bank, which is based in London’s Docklands district, had planned to move ‘home’ to Hong … Read more

Why Santander is beating all-comers in the race to digitize

  The banking industry has yet to understand the digital economy fully. But with careful strategy, it can join the digital revolution, writes José Maria Fuster Van Bendegem ILLUSTRATION: NICK LOWNDES What should the bank of the future look like? Let’s remove ourselves from today’s banking system and instead imagine where we will stand within a decade. We will be … Read more

Africa is the new world centre of innovation

Emerging economies are better at banking innovation – so be like them. If something doesn’t work, move on, says Joseph DiVanna [button type=”large” color=”black” rounded=”1″ link=”″ ]READ THE FULL GRAPHIC VERSION[/button] “We bought the latest technology, ergo we are innovators.” The rise in technological expectations has led senior executives to develop a new lexicon. Words like innovation and invention … Read more

Six damaging myths about innovation

In the next issue of Dialogue magazine, international management expert  Joe Divanna explores the science of innovation in business and in banking. In an exclusive extract from his major feature article, here are his six great myths about innovation – make sure you don’t fall for them.  To know what innovation is, you first need … Read more